🕒 Processing Times

• Most orders process in a minimum of 10–14 business days, but processing can take up 21-30 business days depending on the items ordered, holiday season and current demand.

• Processing time and shipping time are 2 different things. Paying for priority mail does not mean your order processes faster. 

When you leave the cart to go to checkout there is a checkbox that you must tick in order to complete your order on the next page. When you tick this box you agree that you have ready our policies that are linked in that tick box. 

Note: Ready to ship items may require minimum 7-10 business days to process. Longer during holidays. 

🎓 FOR CLASSES, WORKSHOPS, & GROUP ORDERS

If you’re ordering for a class, workshop, or event, please reach out before placing your order so we can TRY to plan around your schedule when possible.

• We cannot guarantee delivery dates for classes or workshops without prior communication. Processing time is 10-14 business days.

• B2B (Business to Business) orders follow our standard processing policy unless arrangements have been made with us prior to ordering.

• Please order at least 3–4 weeks before your class date to ensure timely delivery.

• Rush options may be available depending on our production load.

• We will not rush your order last minute with out a paid rush processing upgrade. 

Email us and we’ll do our best to accommodate our B2B customers.

Workshop or class organizers should contact us before ordering to discuss scheduling—though accommodations are not guaranteed.

 Canada Shipping Update

Effective 1/1/26, we will offer shipping to Canada. You are responsible for any fees, taxes, tariffs, vats, customs. We do not collect these charges. We are not responsible for your order passing through customs

🎄 Holiday Order Deadlines

To receive your order in time for the holidays, please order by:

• Fall and Halloween items: September 20, 2025 (for delivery by end of October)

• Christmas: November 30, 2025 (for delivery before Christmas Day)

🚚 STANDARD Shipping Schedule

• Orders ship Monday–Friday only. We drop off each day before 2pm EST

• Shipping time is separate from processing time.

• Orders are filled in the order received, unless rush processing is purchased.

• Personalized items may take longer to manufacture..

• During peak seasons or promotional sales, orders may take up to 4 weeks to process.

Once your order ships, you’ll receive an email with a tracking number. You can also log into your account to view order and tracking details. We do not send any other order updates.

We do not recommend you rely on the shop app for information. 

💌 Shipping Methods

We ship primarily through USPS, using Ground Advantage or Priority Mail, depending on your order’s size and weight. We do offer UPS as well.
Shipping time begins after your package has been scanned by the postal service.

Shipping time and processing time are 2 different things. 

Please note:

• Processing time ≠ Shipping time.

• We cannot control carrier delays once your order has been shipped.

• We are not responsible for incorrect addresses entered at checkout.

• Returned packages due to incorrect addresses or refusal of postage will not be automatically reshipped. You may request reshipment by paying the new shipping invoice.

🧾 Discount Codes

• Only one manually entered discount code can be used per order. 

• Our system automatically applies the best discount available at checkout.

📬 Lost, Stolen, or Damaged Packages

We take great care to package your orders securely; however, once your package is scanned in by USPS, it is out of our control.

• Broken Items:
  All shipments include insurance. If your item arrives damaged, please file a USPS insurance claim at USPS.com. We no longer issue replacements for items broken during transit.

• Lost or Stolen Packages:
  We are not responsible for packages that are lost, stolen, or mis-delivered. USPS considers a package delivered once it has been scanned at your address.
  We do not reship or refund orders marked “Delivered.”

🧩 Missing or Incorrect Items

If we made a mistake (wrong or missing item), please email us.
We’ll review your order and send the correct item as quickly as possible.
We may request photos for verification.

Please do not file false claims—our small business relies on honesty and integrity.

💻 Digital Items

Digital purchases (such as printables or SVG files) are delivered via email to the address provided at checkout.
Please confirm your email is correct before ordering.
If entered incorrectly, log in using that email to access your files, or contact us for assistance.

💬 Questions?

If you’re unsure about how your order will process or ship, please email us before placing your order.

We appreciate your patience and support as we continue to handcraft and ship your favorite products. Every order is made with care, and we truly value your understanding during busy seasons.